Privacy Policy
Learn how we collect, use, and protect your information when you use our services.
Last Updated: April 19, 2026
This Privacy Policy describes how Sadiqsoft ("we," "us," or "our") collects, uses, and protects your information when you use our software products, services, and website. We are committed to protecting your privacy and ensuring the security of your personal information.
1. Information We Collect
Personal Information
- Name, email address, phone number, and company information when you contact us or request services
- Account credentials and profile information for our software products
- Payment and billing information for subscription services
- Communication records when you interact with our support team
Technical Information
- IP address, browser type, device information, and operating system
- Usage data, including features used, session duration, and performance metrics
- Log files, error reports, and diagnostic information
- Cookies and similar tracking technologies
2. How We Use Your Information
- Service Delivery: Provide, maintain, and improve our software products and services
- Customer Support: Respond to inquiries, provide technical support, and resolve issues
- Business Operations: Process payments, manage subscriptions, and maintain customer records
- Communication: Send important updates, security notifications, and marketing communications (with consent)
- Analytics: Analyze usage patterns to improve product functionality and user experience
- Security: Monitor for fraud, abuse, and unauthorized access to protect our services
3. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: Trusted third-party vendors who assist in delivering our services (hosting, payment processing, analytics)
- Legal Requirements: When required by law, court order, or to protect our rights and safety
- Business Transfers: In connection with mergers, acquisitions, or asset sales (with notice)
- Consent: When you explicitly authorize us to share your information
4. Data Security and Protection
We implement industry-standard security measures to protect your information:
- Encryption of data in transit and at rest using SSL/TLS protocols
- Regular security audits and vulnerability assessments
- Access controls and authentication mechanisms
- Secure data centers with physical and logical security controls
- Employee training on data protection and privacy practices
5. International Data Transfers
As a global software company, we may transfer your information to countries outside your residence. We ensure appropriate safeguards are in place, including standard contractual clauses and adequacy decisions, to protect your data in accordance with applicable privacy laws.
6. Your Rights and Choices
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal information we hold
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Receive your data in a structured, machine-readable format
- Opt-out: Unsubscribe from marketing communications
- Restriction: Limit how we process your information
7. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, we retain customer data for the duration of the business relationship plus applicable legal retention periods.
8. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or through our services. Your continued use of our services after such changes constitutes acceptance of the updated policy.
10. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: sadiqsoft.ops@gmail.com
- Address: Sadiqsoft, House 52, Muktijoddha Road, Uttara Azampur, Dhakshinkhan, Dhaka 1230, Bangladesh
- Phone: +8801303399026